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At RojiBella, your privacy is treated with the same care, intention, and respect as every piece we create. We are committed to protecting your personal information and being transparent about how it is collected, used, and safeguarded.

When you interact with RojiBella, we may collect the following information:

• Personal details such as name, email address, phone number, and shipping/billing address
• Order details and purchase history
• Customisation preferences related to scents, designs, messages, or special requests
• Communication data when you contact us via email, forms, or social media
• Technical data such as IP address, browser type, and website usage (for performance and security purposes)

We only collect information that is necessary to provide you with a refined, personalised, and seamless experience.

Your information is used solely to:

• Process and fulfil orders with precision and care
• Create bespoke, personalised products tailored to your preferences
• Communicate order updates, confirmations, and support responses
• Improve our services, designs, and customer experience
• Ensure website security and prevent fraud
• Comply with legal and regulatory requirements

We never sell, rent, or trade your personal data.

Some RojiBella creations may be personalised based on preferences you voluntarily share (such as scent direction, mood, or symbolic meaning).
This information is used only to craft your unique piece and is never shared or analysed beyond that purpose.

We apply strict security measures to protect your information, including:

• Secure servers and encrypted systems
• Limited internal access to sensitive data
• Trusted third-party payment providers for secure transactions

Your trust is fundamental to our brand, and safeguarding your data is a priority.

RojiBella may use cookies and similar technologies to:

• Enhance website functionality
• Understand how visitors interact with our site
• Improve performance and user experience

You may disable cookies through your browser settings at any time.

We may work with carefully selected third parties (such as payment processors and delivery partners) only to complete essential services. These partners are required to respect confidentiality and data protection standards.

You have the right to:

• Access your personal data
• Request corrections or updates
• Request deletion of your data (where legally permitted)
• Withdraw consent for communications at any time

To exercise these rights, please contact us directly.

RojiBella may update this Privacy Policy periodically to reflect changes in practices or regulations. Any updates will be posted on this page.

For any questions regarding privacy or data protection, please contact:

Email: info@rojibella.com
Brand: RojiBella

RojiBella specializes in luxury, handmade candle arrangements and bespoke decorative boxes. Each piece is crafted with care and may be customized based on client preferences. Due to the handmade and often personalized nature of our products, certain conditions apply to all orders.

All RojiBella products are handcrafted and may include custom designs, colors, fragrances, or decorative elements.
As a result:

• Minor variations in color, texture, or design are natural and part of the uniqueness of each piece.
• Product images are for reference purposes only.

Due to the nature of our products, refunds are handled under the following conditions:

• Customers have up to 3 days after receiving their order to request a refund.
• Refund requests submitted after this 3-day period will not be accepted.
• All refund requests must be submitted in writing via our official contact details.

Important Refund Conditions:

• The item must be returned unused, undamaged, and in its original condition.
• The item must be safely packaged to avoid damage during return shipping.
• All return shipping costs are the responsibility of the customer.
• Original shipping fees are non-refundable.

Refund Amount:

• Once the item is received and inspected, and if it is confirmed to be in perfect condition, only 20% of the original product price will be refunded.
• Refunds will not be issued for items that arrive damaged, altered, or incomplete.

Shipping times vary depending on the size, design complexity, and destination of the order.

United Kingdom Orders:

• Estimated delivery time: 7 to 10 business days
• Delivery time may vary depending on product size and customization level.

International Orders (Outside the UK):

• Estimated delivery time: 7 to 20 business days
• Delivery times may vary depending on destination country, customs processing, and product size.

Please note:

• Delivery timelines are estimates, not guarantees.
• Delays may occur due to high order volume, customs clearance, or external courier issues.

Once an order has been shipped, RojiBella is not responsible for:

• Delays caused by courier services or customs authorities
• Incorrect delivery details provided by the customer

Customers are responsible for ensuring that all shipping information is accurate at checkout.

Orders can only be cancelled before production has begun.
Once production or customization has started, cancellations are not permitted.

All designs, images, content, and branding displayed on the RojiBella website are the intellectual property of RojiBella and may not be copied, reproduced, or used without written permission.